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Maintenance & Support

GENEW maintenance and support agreements offer comprehensive coverage to protect and maximize your solution investment.
Features may include:
- Telephone technical support and application assistance during business hours
- Prioritized response and resolution time
- 24/7 online portal access
- Software Maintenance and Upgrade Service
- Keep up-to-date with the latest software by automatically receiving software releases, including corrections and enhancement releases.
- 24/7 Technical Assistance Center (TAC) option
- Need telephone support during off hours Extend your support from regular business hours to 24 / 7 support and receive our world class support around the clock.
- Extended hardware product warranty options
- GENEW yearly maintenance agreement guarantees customers unlimited access to GENEW technical support and the latest version of the product or products.
- Contact GENEW Sales ( globalsales@genew.com) for information on available support options for your specific GENEW solution.
- Contact GENEW Support ( genew-int-fs@genew.com) with technical questions about products or applications.
- Learn about GENEW Technical Training ( genew-support@genew.com)
Genew Technologies Co., Ltd., established in 2005, is a global system provider of end-to-end communication solutions and telecom infrastructures, it is listed on the Shanghai Stock Exchange (Stock Code: 688418.SS).



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