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Maintenance & Support

GENEW maintenance and support agreements offer comprehensive coverage to protect and maximize your solution investment.
Features may include:
- Telephone technical support and application assistance during business hours
- Prioritized response and resolution time
- 24/7 online portal access
- Software Maintenance and Upgrade Service
- Keep up-to-date with the latest software by automatically receiving software releases, including corrections and enhancement releases.
- 24/7 Technical Assistance Center (TAC) option
- Need telephone support during off hours Extend your support from regular business hours to 24 / 7 support and receive our world class support around the clock.
- Extended hardware product warranty options
- GENEW yearly maintenance agreement guarantees customers unlimited access to GENEW technical support and the latest version of the product or products.
- Contact GENEW Sales (globalsales@genew.com) for information on available support options for your specific GENEW solution.
- Contact GENEW Support (genew-int-fs@genew.com) with technical questions about products or applications.
- Learn about GENEW Technical Training (genew-support@genew.com)

Provide Professional Solutions

From 2G to 5G, Genew provides data and voice products for core, access, transport, and wireless communication infrastructures. With our latest release of core and wireless technologies, Genew has developed an end-to-end 5G solution, including 5G core, 5G O-RAN, 5G front haul, 5G clocks, and synchronizations, completely developed in-house. A new family of Genew OLTs is also being introduced, including software virtualization, disaggregation, and 100G uplinks and combo interfaces (GPON/XGPON/XGSPON).
Economy is more affordable
Specialized in product
Expertise in type
Professional quality
Great value enjoyment
Superior to heart
Genew RCS Solution
Genew PTP Solution
The Genew RCS Solution is a product that provides a complete solution for your genetic research needs. It is an all-in-one solution that gives you the ability to conduct your research quickly and efficiently.
The Genew PTP Solution is a complete solution for all your product needs. It includes everything from product design to manufacturing to packaging and shipping.
Genew Technologies Co., Ltd., established in 2005, is a global system provider of end-to-end communication solutions and telecom infrastructures, it is listed on the Shanghai Stock Exchange (Stock Code: 688418.SS).



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